I am not a doctor and the products on this site have not been evaluated by the FDA. Products mentioned here are not intended to diagnose, treat, cure, or prevent any disease.
Purchasing Goods-
- We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in sole discretion, may result in the violation of our Terms and Conditions.
- Moon Water Medicine reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time in lieu of any changes.
- When purchasing goods on this website you agree that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects and does not refer to any other person. Should your personal information, such as contact details, change, then you are requested to inform us (moonwatermedicineLLC@gmail.com) before any further orders may be taken. Likewise, the customer is expected to provide accurate, current and valid payment details that correspond to the customer alone and not another individual.
Pricing and Description of Goods -
- Prices for goods on the website are as quoted. Cost for delivery and standard packaging will be added at checkout. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes. The customer will be informed of price changes accordingly.
- We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free.
- While every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of color, pattern, scent and texture, none of which will affect product quality. The design or pattern inside, and on top of, soaps will vary within one soap batch due to the nature of the pattern itself and the behavior of the soap batter at time of pouring. Moon Water Medicine reserves the right to make a change to a design.
Care of Goods -
- Once purchased, soaps should be stored in a cool, dry place out of direct sunlight, until use. After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out. Failure to do this may cause the soap to become very soft.
- Where possible, natural and mineral colors are used. Although highly unlikely, it is possible that these may cause staining of pale fabrics.
- Our products are for external use only. Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.
- As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals. If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase.
- Some of our products contain a nut oil such as Sweet Almond Oil or Shea Butter. If a customer has a known nut allergy, it is their responsibility to check the list of ingredients prior to purchase.
Packaging-
- Moon Water Medicine will try to use recycled boxes, envelopes and packaging and will aim to keep packaging to a minimum, both in terms of cost to customer and amount of packaging used. As far as is possible, plastic packaging is not used. We would encourage our customers to reuse or recycle their packaging for the benefit of the environment. Any jars are encouraged to to be upcycled.
Delivery-
- We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.
- We will make every effort to dispatch orders within 3-5 working days of receipt. Proof of dispatch will be obtained by Moon Water Medicine and will be available upon request.
- Moon Water Medicine does not accept any liability whatsoever for delayed delivery caused by any third party.
- If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.
- Moon Water Medicine accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. It is the customer’s responsibility to check that delivery address details are entered correctly when placing the order. Failure of delivery due to incorrect address being supplied is not the responsibility of Moon Water Medicine; a replacement / refund will not be issued if the fault lies with the customer in this respect.